Email us anytime! We usually respond within 1 business day.

Back to Calypsa

Calypsa

Shopping from a country outside of the US? We&apos;re happy to help! We do our very best to make sure Calypsa orders are not stopped by the Customs offices in different countries. However, Customs policies vary between countries, and your package may incur a fee regardless of our efforts. Unfortunately, if your internationally shipped package is delayed by customs, you will be responsible for releasing the package and paying the Customs duties. Calypsa will not reimburse you for customs fees.&#xA0;Customers shopping from Canada: Calypsa does not charge duties for items that are manufactured in the U.S. or Canada. Items that are imported or made in any other country will have a duties charge based on the country of origin.For some international locations we offer a shipping option that includes customs fees. If this is available to your location, you&apos;ll see a message in the checkout cart!&#xA0;Questions? Give us a call at <a>1-877-957-2883</a>, <a href="mailto:hello@calypsa.com">email us</a>, or chat with us live, and we&apos;d be happy to help!&#xA0;

Shopping from a country outside of the US? We're happy to help!We do our very best to make sure Calypsa orders are not stopped by the Customs offices in different countries. However, Customs policies vary between countries, and your package may incur

Will I have to deal with customs?

Shipping

How do I reset my password?

How do I change my address or add a new one before I place an order?

How can I view my rewards points?

How can I view my store credit?

Account

Can I use more than one coupon on my order?

Can I place my order over the phone?

What payment methods do you accept?

My order won't go through. What should I do?

I placed an order, but didn't receive an email confirmation. What do I do?

Can I cancel/ change my order?

Oops! I entered the wrong shipping address in my order. Can I change it?

I forgot to apply my discount code at checkout, can you help?

How can I check if/when an item will come back in stock?

Pre-Sale Orders

Orders

U.S. Shipping Rates

Do you ship internationally?

International Shipping Rates

Australia Shipping Rates

How do I track my order?

My item hasn’t been delivered, what should I do?

My package arrived incomplete

Start a Return

U.S. Returns and Exchanges

UK Return Policy

Canada Return Policy

Australia Return Policy

International Return Policy

How can I return an item?

How can I exchange an item?

How much time do I have to return my order?

What are shipping costs on refunds & exchanges?

Tell me more about Store Credit - US customers

Tell me more about Store Credit - International customers

Can store credit be reversed?

What happens if I receive a damaged item?

Returns

Commonly asked questions

Questions about our swimwear

Product Reviews

Gift Cards

Fit Guide

Will I have to deal with customs?Updated 2 years ago