International Return PolicyUpdated 9 months ago
Not in love with your order? We want our customers to be 100% satisfied! If you're not, we'd be happy to help you exchange for another item or process a return.
Initiate a Return
We offer 2 easy options:
- Receive store credit for the full price of your purchase, plus we'll add an extra $15 to that credit!
- Receive a refund for your order.*
* Shipping and handling not included. Customers are responsible for the return shipping cost. Most returns need to be shipped to our warehouse in the USA.
Your refund or store credit will be processed once the returned item is received.
Merchandise in their original condition (unworn and unwashed) may be returned. Product tags must be intact. All bikini bottoms, Vacation suncare products, sunglasses and items marked final sale are not eligible for returns or exchanges.
We accept returns from unregistered or Silver rewards members within 30 days of purchase. Gold and Platinum rewards members enjoy extended returns, and can return their orders within 45 days from the date of purchase! To find out more about our rewards program, click here.
How to return an item:
- Step 1: Initiate a Return in our returns portal. You'll need your order number and the email address associated with your order. If you can't find that information, contact our customer service- we're happy to help!
- Step 2: We'll email you with return instructions.
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for refund to appear in your account.
Initiate a Return
The above return policy is for international (non-US) customers only. If you are shopping from the US, follow this link to our US return policy.