Returns

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U.S. Returns and Exchanges

Not in love with your order? We want our customers to be 100% satisfied! If you're not, we'd be happy to help you exchange for another item or process a return. *If the item you're exchanging costs less than your original purchase, we'll refund you t

UK Return Policy

Not in love with your order? We want our customers to be 100% satisfied! If you're not, we'd be happy to help you exchange for another item or process a return. * Shipping and handling not included. Customers are responsible for the return shipping c

Canada Return Policy

Australia Return Policy

International Return Policy

Not in love with your order? We want our customers to be 100% satisfied! If you're not, we'd be happy to help you return your item. * Shipping and handling not included. Customers are responsible for the return shipping cost. Most returns need to be

How can I return an item?

Not in love with your order? We want our customers to be 100% satisfied! If you're not, we'd be happy to help you exchange for another item or process a return. To return an item from within the US, click here.If you're a customer shopping from outsi

How can I exchange an item?

We hope you love every item you've purchased on Calypsa!. If the color or size of the item you purchased wasn't perfect, our customer service can help you with an easy, hassle free exchange. To exchange an item, click here. Please review our return p

How much time do I have to return my order?

We hope every item you purchase from Calypsa looks amazing on you, but we know that's not always true! We accept returns from unregistered or silver members within 30 days of purchase. Gold and Platinum rewards members enjoy extended returns, and can

What are shipping costs on refunds & exchanges?

We hope you fall in love with your Calypsa purchase! If you don't, return shipping to all US locations is $5.95 per order. Returns for store credit or exchange are FREE!. The price of returns from international locations is subject to post office fee

Tell me more about Store Credit - US customers

Returns for store credit are 100% free! Request a return here, and we'll send you a FREE pre-paid return label. Once we receive your returned item, we'll issue store credit to your Calypsa account. Don't have an account? That's ok! We'll create an ac

Tell me more about Store Credit - International customers

Store credit never expires, and can be used towards any purchase on Calypsa. Store credit can be used together with any of our promotional codes. Store credit can only be issued once we receive your returned item(s). Store credit is issued to your Ca

Can store credit be reversed?

Once a return receives store credit, the order is refunded in our system, which means we can't change the refund method. Therefore, we are unable to reverse the request for store credit by issuing a refund to your original method of payment. If you h

What happens if I receive a damaged item?

We do our best to make sure every item sold on Calypsa is inspected thoroughly before shipment, to make sure you receive items in perfect condition! Once in a while, an item slips past our inspection. We're so sorry if you've received an item that is