U.S. Returns and ExchangesUpdated 10 days ago
Returns & Exchanges
At Calypsa, we want you to absolutely love what you wear! If it’s not quite right, don’t worry—we’re here to make it easy to exchange or return your items.
Easy Return Options
We’ve got three simple ways to get you what you need:
- Exchange It - Swap your item for something else you’ll adore. Use our prepaid return label, and we’ll cover the shipping for you!
- Store Credit + Bonus - Opt for store credit, and we’ll give you the full purchase price plus an extra 15% bonus added to your store credit. (Example: if your return value is $100, you'll receive $115 in store credit). Please note that your store credit will be valid for 2 years.
- Refund It - Want your money back? That works too! A flat $5.95 will be deducted for the prepaid shipping label.
Good to Know: If you’re exchanging the same item in a new size or color, we’ll honor the original price even if it’s on sale now. Swapping for a new item? We’ll adjust prices and either refund the difference or charge you for it.
Return Window
- You may return items within 30 days of delivery.
- Returns must be unworn, unwashed, with original tags and hygiene liners attached.
Return Eligibility
Here’s what qualifies for returns and exchanges:
- Items must be in original condition (unworn, unwashed, and with tags).
- Non-returnable items: Bikini bottoms, sunglasses, and final-sale items.
Returns on Promotional Orders:
If your order includes a promotion like “Buy 2, Get 1 Free” or “Buy 2, Get 2 Free,” the total discount is spread proportionally across all eligible items based on their original value.
For example:
If your items are $100, $70, and $50, the total discount is $50 (the price of the lowest item). That discount is spread across all 3 items based on how much each one costs.
- The $100 item is reduced by $22 (100/220 - total amount)
- The $70 item is reduced by $15
- The $50 item is reduced by $13
The discount is shared between all of them — so you’ll always get back what you actually paid. This ensures the promotional discount is fairly distributed.
Items marked Final Sale cannot be returned or exchanged, even if they were part of a promotion.
How to Start Your Return
Initiate Your Return or Exchange
How to Start Your Return
Initiate Your Return or Exchange
Visit our Returns Portal or reach out to our friendly customer service team.Get Your Label
We’ll email you a prepaid shipping label for stress-free returns.Send It Back
Ship your items within two weeks of receiving the label.
What Happens Next?
Refunds & Store Credit: Once we receive your items, allow 5–10 business days for shipping and another 5–7 days for processing.
Exchanges: Once your return is received, we’ll place your new order.
Heads-Up: Inventory can sell out fast. If your exchange item isn’t available, we’ll reach out to offer store credit or a refund (minus the $5.95 label fee).
At Calypsa, it’s all about making returns and exchanges as fun and easy as shopping with us. Ready to start? Click here to begin your return or exchange.
Let’s make sure you find your perfect fit!
Returns Portal
The above return policy applies to U.S. customers only. If you're shopping from outside the U.S., please follow the link below: